Recall

Title

Is my Philips steam generator iron affected?

Versuni is recalling several steam generator irons of the Philips PerfectCare Elite series.

As part of this recall, your device will be reworked, and the boiler will be replaced with an improved version.

As part of this recall, you will receive a refund for your device.

As this recall has been running for some time, it is possible that your device has already been registered and you have received it back as part of this recall. You can identify this by the blue “B” on your type plate - this is located on the bottom of your device.
If this is the case, please answer the following question with “Yes”.
If your device has not yet been registered, answer the question with “No.”

Has your device already been registered previously?

Start typing the model in the field below. Then select the correct model from the suggestion list.
If your model is not listed, it is not affected by the recall.

Product

Is my steam generator iron affected?

To find out, please enter your device serial number. You can locate this number on the type plate at the bottom of your device.

Production country (Made in):

Only devices with a production date ranging from 2429 to 2512 are affected.

Only devices with a production date ranging from 2419 to 2441 are affected.

Serial

Purchase date

Please enter your full address:

Address type

First name

Last name

Street

Street / House number

House number

Address addition

Postal code

City

Country Country/Region

Phone (mobile preferred)

Your phone number will only be used if required.

Please note that all our communication will be conducted via email. Therefore, it’s essential to provide a valid email address where we can reach you.

Re-enter Email address

If the security code is not recognizable, please click here.

The security code is:

Security request

I confirm I will follow these steps:

Immediately stop using the steam generator iron.

Disconnect the device from the power socket.

Wait for further instructions.

If you need help with your registration, or you have any concerns about the resolution offered to you, please contact our care team at https://www.home.id/support where our team would be happy to support you.

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Recall

Is my Philips steam generator iron affected?

Your device is affected.

The product is not affected.

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